Frequently Asked Questions


Q. Are pets allowed at Holiday Inn Club Member Resorts?



Q. I am a new member of Holiday Inn Club. How do I get started?



Q. What is the difference between Holiday Inn Club Points, IHG® Rewards Club points and RCI Points?



Q. When can I call to confirm my Home Week?

Q. Where can I learn more about Reservation Windows?

Q. Why haven't I received a confirmation for the reservation I made recently?

Q. I will be arriving at the resort before the scheduled check-in time of 4 p.m. Can I check-in early?

Q. I have a reservation confirmation from RCI, but I need to arrive a day early. Can Holiday Inn Club change my reservation?


Member Benefits

Q. Where can I learn more about my member benefits?

Q. Why haven't I received my Holiday Inn Club membership card yet?

Q. How can I exchange my Holiday Inn Club Points for IHG® Rewards Club points?

Q. Do you have any special offers available for Club members?

Q. My membership benefits entitle me to a free reservation upgrade. However, it's is difficult to upgrade because the space is already reserved. What can I do?

Q. Am I supposed to receive additional Holiday Inn Club materials in the mail after purchasing?

Q. How can I access Last Call and Extra Vacations I was told about?

Q. What is MAXtime and how do I access it?



Q. I'm having difficulty getting through on the toll-free phone number provided for United Kingdom residents.