A. No. Pets are not allowed on the resorts. Guests found with pets will be asked to remove them immediately and will be charged a reasonable fee for cleaning and sanitizing of the entire unit. Note: Guests traveling with ADA Service Animals or Comfort Animals are welcome but they will be charged a reasonable cleaning fee that includes the removal of allergens from the surfaces, which may affect the next unit occupant. A fee will also be charged for any damage caused by the animal. Should you wish to travel with your pet, please contact the resort directly for a listing of recommended area kennels to house your pet during your vacation.
A. Welcome to Holiday Inn Club! You now have the freedom and flexibility to vacation on your terms. Please take a few moments to review the Membership Guide you received in your owner kit. It provides an overview of the Club and information to help you make the most of your Holiday Inn Club membership. If you have additional questions, a Vacation Counselor will be happy to assist you. Click here>> for the phone number and hours of operation.
Your Home Week is assigned a Holiday Inn Club Points value. You can use your Points for stays at any of our Club Member Resorts, as well as for Club Partners and special events offered to Club members.
Through our alliance with IHG (InterContinental Hotels Group) and your automatic upgrade to Gold Elite status in the IHG® Rewards Club program, you can exchange your Holiday Inn Club Points for IHG® Rewards Club at a 5:4 ratio. IHG® Rewards Club points provide you access to more than 4,600 IHG properties around the world.
Your Holiday Inn Club membership also gives you access to RCI-affiliated resorts. Your Club Points exchange into the RCI Points program at a 2:1 ratio—but the value remains the same. This gives you access to more than 4,300 RCI-affiliated resorts worldwide.
A. You may call during your Home Access period—as much as 3 years in advance, but no later than 13 months prior to your desired arrival date—to confirm your Home Week. This will guarantee the week and unit you purchased*. Modifying a Home Access reservation is subject to additional fees.
A. Reservation confirmations are sent by email the day after your reservation is booked. They can be viewed online at that time by clicking on Account Overview at the top of the page, then Reservation Activities from the left menu. Then, select View Confirmation under each upcoming reservation. The Print button can be found at the top of the confirmation.
A. The check-in time at Holiday Inn Club Vacations resorts begins at 4 p.m. If your villa is ready prior to that time, you can check-in early. If you arrive before 4 p.m. and the villa is not yet ready, please feel free to use the Resort amenities until you check-in.
A. If you're a new member, you will receive membership cards as part of your Welcome Kit within 4-6 weeks of your enrollment date. If you upgraded your existing membership to a new member level, you will receive new membership cards within 6-8 weeks of your upgrade.
Membership cards contain Club phone numbers and website address, your membership level and your member number. Be sure to refer to your card whenever contacting a Vacation Counselor.
A. One of your many Club benefits includes the ability to exchange your Holiday Inn Club Points to IHG® Rewards Club points for stays at more than 4,600 IHG hotels around the world. Five Holiday Inn Club Points are equivalent to four IHG® Rewards Club points. Holiday Inn Club Points exchanged to IHG® Rewards Club must be from the current Use Year. When exchanging future Use Year Club Points, Club rules for borrowing Club Points will apply. Please note that Holiday Inn Club Points exchanged to IHG® Rewards Club points cannot be exchanged back to Holiday Inn Club Points. Transaction fees also apply. To exchange your Club Points for IHG® Rewards Club points, please call Member Services at (877) 606-CLUB (2582) or (407) 905-1100.
A. At various times throughout the year, Holiday Inn Club has special offers for destinations, member events or Club Partners. These specials are available online and can be viewed by clicking here or checking your email for our quarterly eViewpoints publication.
A. Free upgrades must be made when booking your reservations and are based on availability. Please note that upgrades are only available for Preferred, Premier, Prestige and Elite members. Plus, the number of upgrades available to you per year depends on your membership level. So use your upgrades wisely. Please ask your Vacation Counselor to check for alternative times.
A. Within 4-6 weeks of your enrollment date, new members receive a Welcome Kit that includes membership cards and helpful vacation planning tools. If you upgraded your existing membership to reach a new member level, you will receive new membership cards within 6-8 weeks of your upgrade completion date.
A. Through your RCI membership benefit with Holiday Inn Club, you can access these programs. To view RCI Last Call vacations, please click here. For access to Extra Vacations or additional information, please call the Club toll-free at (877) 606-2582.
A. MAXtime is a program exclusive to Club members that offers deep Points discounts for last-minute travel to our Club Member Resorts. Full-week and mini-getaways as short as two days are offered. These are the best deals offered by the Club and are strictly available on a first-come, first-served basis. New listings are posted every two weeks on holidayinnclub.com and can be accessed by clicking on the promotional banner on the homepage or on the Max character anywhere in the website.
A. The United Kingdom toll-free number may not work with all British carriers. In the event your carrier does not support this number, please call our direct number at (407) 905-1100. Remember, the toll-free number must be placed from a land line.